COVID-19 pandemic have exposed the challenges of traditional business operating models. Forward-thinking organizations have found the alternative method for modernizing their back-office: Global outsourcing to low-cost countries. However, not all outsourcing destinations are created equal. Offshore models come with their own set of complications – time zone differences, language barriers, and distance.

At Nonzerosum, we identified the benefits of nearshoring to Johor Bahru early on. Since 2020, we developed a flexible and high-performance nearshore services outsourcing model that enables our clients to reduce costs, drive efficiencies, improve capabilities, and increase focus on core competencies.